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تسى اهلل وتعذ: تى انرفع تح ذ اهلل ي طرف ت عيسى قريسني يتخرج ي جايعة ان ذية تخصص: إعالو آني انتخصص انثا ي: حفظ انتراث ت فس انجايعة تان ذية 3821/82/82 انجسائر- انج سية انجسائر ونيس ني وط فأ ا يسهى نهتىاصم وطلب المذكرات يجا ا وتذو يقاتم +8318(7730820780.8 هاتف : بريدي إلكتروني: benaissa.inf@gmail.com benaissa.inf@hotmail.com :MSN فيس تىك: http://www.facebook.com/benaissa.inf سكاية: benaissa20082 دعىة صانحة تظهر انغية فرت ا يصهل يهفي وأ ا في انتراب... أ يعفى ع ا وأ يذخه ا ج ته وأ يرزق ا اإلخالص في انقىل وانع م.. مالحظة: أي طالب أو باحث يضع نسخ لصق لكامل المذكرة ثم يزعم أن المذكرة له فحسبنا اهلل وسوف يسأل يوم القيامة وما هدفنا إال النفع حيث كان ال أن نتبنى أعمال الغير واهلل الموفق وهو نعم المولى ونعم الوكيل... ال تنسوا الصالة على النبي صلى اهلل عليه وسلم صل على النبي اهلل سبحان وبحمدك سبحان اهلل العظيم- بن عيسى قرمزلي 8831

أ : Determinant of E-Commerce Adoption and Their Effect on Marketing Performance An applied study on Sample of Companies in Amman City 2012 /

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م Determinant of E-Commerce Adoption and Their Effect on Marketing Performance An applied study on sample of companies in Amman City By: Nada Faiz Yahya Supervisor: Laith A- Rubaiee Abstract The study aimed to identify Determinant of E-Commerce Adoption and Their Effect on Marketing Performance An applied study on sample of companies in Amman City This study came to test the stated hypothesis to treat the research problem. The descriptive analytical method is used that depends on studying the phenomenon, and depending on the filed survey to obtain the data through the questionnaire. the study populate consist of leaders of the supreme administrative (heads of boards of directors, CEOs, General Managers or their Assistants and heads of department for companies operating in the industrial area in Amman city and included a sample of (105 members of the administrative leadership, (105 questionnaire were distributed at the higher administrative leader, the number of the returned questionnaires was (96 questionnaires, with the percentage (0.91,5 which good percentage. And the researcher used questionnaire for primary data to complete the practical side of the study, as consisting of four dimensions: (relative advantage, Compatibility, Ease of use, Organization readiness,, Marketing performance consisting of two

ن dimension (market share, profitability and the adoption of electronic commerce. The validity of the question was assured through presenting it to a set of arbitrators from the university teachers, consistency was obtained by Gronbach Alpha, which reached 0.922, it is relevant for the present study purposes. The study conciliated the following : results show that the factors affecting on the adoption of the electronic commerce in the companies working in Amman are high. results showed that the level of the importance of the electronic commerce in the companies working in Amman is high as it is in the lower level of high working according to the fifth rescored measurement that was used to measure with. Result showed that the level of the marketing performance in the companies working in Amman is practically high as it is in the lower level of high working according to the seventh record measurement that was used to measure with. Relative advantage has higher level than the factors effecting the adoption of electronic commerce. The compatibility dimension has the bigger importance in a details way on whoever adopt the electronic commerce and on the market share company with competitors.

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10 Mohammad, Sparling, (Cloete, et. al, 2002 (Ismail 2009. (Wu,et.al,2003 (Alam, et.al,2011 (Toleman,2007 : (7-1 :(Electronic commerce Hoffman, D & Novak, T,2000 P.(43.( : (Organization readiness, Mohammad, R..(Ismail, R., 2009 : (Relative advantage.(kittipong,2008, p.32

11 " : (Compatibility Gatignon and. ( Robertson, 1985 p240 : (Ease of use (Davis 1989 p 323 (Firm size " (Rajeev, 2001, p:283 " :(Marketing performance (Ambler, et al 2004 P20 :(Profitability :.(Chandra, 1997, p: 538 :(Market Share (Kaplan & Norton,1996, p:68

12 : : (8-1 : -1.( 2012-2011 : -2.2012-2011 : -3 : -4. : ( (Alam, 2001 ( Lee,2001 :(Relative Advantage -.(Sparling, 2007 Grandon and Pearson, :(Organization readiness -.(Mehrtens et al., 2001 (2004b (Alam et al 2011, Grandon & : (Ease of use - Pearson 2004

13 Lee (Grandon and Pearson, 2004b.(Compatibility -. (Alam, 2011 (Shen, 2004 (Grandon, 2004 (,2001 (Manzano et al 2005, : (Kaynak. et al 2004 (Frambach et al 1998, Premkumar & : (frim size Robert 1999, Ling 2001, Kevin, Zhu, et al 2003 : Marketing performance (Sullivan et al 2005, Manzano & Vila 2005 Morgan et :Market share (al 2009, Asikhia 2010, Sullivan et al 2007 (Avci. et al 2011,, : profitability Morgan et al 2009

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22 :Deregulation.3. :Ubiquity.4. :Global Reach.5. :Universal Standards.6. :Information Richness.7. :Interactivity.8. :Information Density.9. :Personalization.10.

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28 (Hoque,2000, p.208 :. - -. -. (Dejan, 2010, p1-2. (Hoque,2000, p.210 :.1. :.2 ( :.3.

29 (2012 84 2012 83 - (2 : (6-2. (37 2008.

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34 (Wu and Wu, 2005 ( ( Mohamad & Ismail 2009 ( ( Grandon and.( (Pearson,2004b. ( : :(Related Advantage -1 (Sparling, Toleman, 2007 p 1047 Ching and Ellis (2004, Kendall et a. (2001 and Saythe and..beal (2001

35 (Agarwal and Prasad,1997.. (Frambach, 1998 (Rogers & Shoemaker, 1971.. (. Kotler, 2007 :(Ease of Use -2

36 " Davis ( Teo, 2001 p 129.( Davis, 1989 "..(Teo, 2001 p 129.( Davis, 1989 p 323 Lee, et., al. p 124. ( 2001 ; Lee, et., al. 2001;. (;Davis, 1989 ; Teo, 2001 Alam, et, al., 2011 ( Davis, 1989 Davis Venkatesh Davis.(Venkatesh &Davis, 2000

37 Compatibility :-2 ". (Gatignon and.robertson, 1985 p 853 24.(40 2011.( " Rogers (Rogers1995 ".

38..(Rogers,2003, p.240.(.(. -. - (CD Schiffman and Kanuk,..(2000, p. 433 : Organization readiness -3 &Pearson 2004 p201 Grandon

39 (Dosi 1991 p 183..(Wang and Tsai 2002 p 153 (Newcomer and Caudle 1991 p 378..(Cohen and Levinthal 1990 (Wan. &Tsai 2002 : (kittipong, 2008, p: 66 " (Rajeev, 2001, p:283 " (Premkumar and Roberts, 1999, p: 471

40 78.. kittipong, (2008, p:89 (Alpar and Reeves, 1990, p:8. (tong, 1999, p: 191 (kittipong, 2008, p:89 Dholakia and (Kshetri, 2004, p:324. (; Kaynak, et.,al, 2005

41.(176: 2010. : (8-2 ".( Ambler, etal,2004 ". : -1-2 -3-4 -5 ( Ambler, etal,2004,( Mohamad & Ismail 2009.

42 Adams, (Lamont, 2003 :Market Share (1-8-2 (Farris, et. al, 2010... (144 1998..(Armstrong,Green, 2007. (290 1998.

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52. Customer adoption of e- : (Ruyter,et al, 2001.2 service an experimental study.( 202 : -.. - -. -. Demographic and Motivation : (Teo, 2001-3 : Variables associated with internet usage activities" (

53 (.. Small Business Acceptance : (Cloete et.al 2002.3 and Adoption of E-Commerce in the Western-Cape Province of South Africa. 34 western-cape province TAM

54. Electronic business adoption : (Zhu, et.al., 2003.4 by European firms: a cross- country assessment of the facilitators and inhibitors 7500 3100. ( (.(. :. An Analysis of E-Business : (Wu, et.al., 2003.5 Adoption and its Impact on Business Performance (.

55. "Electronic : (Grandon & Pearson, 2004.6 commerce adoption an empirical study of small and medium US businesses" (... E-Commerce adoption : (Shen, et. al., 2004.7 for supply chain management in U.S Apparel manufacturers :

56.ANOVA. An Analysis of Factor : ( (Kaynak, et. al., 2005.8 Affecting the Adoption of Electronic Commerce by SMEs, 237 14 (.... A Basic Model of : (MacGregor & Vrazaic, 2005.9 Electronic Commerce Adoption Barriers 313

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125 ( 3 إسم الشرآة الرقم شرآة الصناعات الدولية 1. شرآة البتراء للصناعات الغذاي ية 2. شرآة الرام للصناعات الدولية 3. شرآة العقبة لصناعة الزيوت 4. الشرآة المثالية لصناعات الالبان 5. سي تاون 6. شرآة الفوسفات 7. شرآة الصويفية 8. شرآة الهام المدينة الصناعية 9. Rebic addidas.10 بوست فراي تشكن 11. الشرآة العربية لصناعة المواسير المعدنية 12. الشرآة الحديثة لصناعة الا سمدة 13. شرآة آراون الشرق الا وسط 14. الشرآة الوطنية للا من الغذاي ي 15. شرآة الجزاء 16. شرآة الجزيرة للا لمنيوم 17. شرآة مازن العوضي 18. شرآة الا نتماء 19. الشرآة المستقلة 20. شرآة التبغ والسجاي ر 21. مو سسة البرج التجارية 22. شرآة الخليج لصناعة مواد التعبي ة والتغليف 23. مو سسة البيت العربي 24. الشرآة العامة الا ردنية للصوامع والتموين 25. شرآة التجمعات لخدمات التغذية 26. الشرآة التربية الدولية للتعليم والاستثمار 27. الشرق الا وسط للخدمات الطبية 28. الشرآة الا ردنية للصناعات الحديثة 29. شرآة الجزيرة للمستلزمات الزراعية 30. شرآة EG Care.31 شرآة عمان للصناعات الدواي ية 32. المرآز الاستشاري الزراعي 33. شرآة دار الغذاء 34. شرآة فجر الا ردن للتجارة العامة 35. شرآة Apple bees.36 شرآة الفرسان لصناعات الا غذية 37. الشرآة الا ردنية لصناعة مستحضرات الوقاية والتعقيم 38. الشرآة الدولية المتقدمة للصناعات الغذاي ية 39. شرآة سما الغذاي ية 40. الشرآة المتحدة لصناعة العبوات الا نبوبية 41. شرآة الرياض لصناعة المنظفات 42. شرآة راني 43. شرآة نوفل للصناعات المطاطية والبلاستيكية 44.

126.45.46.47.48 الرقم.49.50.51.52.53.54.55.56.57.58.59.60.61.62.63.64.65.66.67.68.69.70.71.72.73.74.75.76.77.78.79.80.81.82.83.84 شرآة الرازي للصناعات البلاستيكية شرآة الرحمة للصناعات الدواي ية شرآة فرناس للصناعات الدواي ية شرآة سنيورة للصناعات الغذاي ية إسم الشرآة شرآة دار الدواء للصناعات الدواي ية شرآة دار الغذاء شرآة السهم الذهبي Bayer Middle East شرآة الفيحاء للتجهيزات العلمية والمخبرية الشرآة العربية للبلاستبك Target Chemical للكيماويات المرآز الطبي الحديث شرآة طيبات الا ردن للتجارة والتوزيع سحاب شرآة سما للصناعات الغذاي ية سحاب شرآة محمد عودة غنام سحاب شرآة محمد فخري وحسان الزعيم سحاب شرآة فيلادلفيا للا دوية - سحاب شرآة المتحدة للا دوية سحاب الشرآة الدولية للصناعات الدواي ية - سحاب شرآة الا غذية سينا شرآة سكر للملابس شرآة ابن ا وى للمواد الغذاي ية شرآة الا عمال الدولية للا راضي شرآة الا ساس المتين لتجارة المواد الخام الشرآة المتصاعدة للا جهزة السمعية والبصرية مو سسة تامر للتجهيزات الطبية الشرآة الدولية لتجارة المستهلكات الطبية الشرآة المشترآة للا جهزة الطبية مو سسة زياد الصالح للا جهزة والمعدات الطبية شرآة النبلاء للمواد والمستلزمات الطبية شرآة التنمية للتجهيزات الطبية شرآة المباديء المبتكرة لتجارة وصناعة الا لبان العالمية للوازم الطبية الشرآة المدينة الطبية العلمية الكيمياي ية شرآة الفيحاء للا نتاج الزراعي شرآة المرآز المتطور للعناية والتجميل الشرآة العنقاء للا نتاج الزراعي شرآة العالمية للوازم الطبية شرآة حمدان للتجهيزات الطبية شرآة طه وقشوع للزراعة

127.85.86.87.88 الرقم.89.90.91.92.93.94.95.96 شرآة اللقاء للمستلزمات البصرية الرافدين للخدمات البترولية شرآة تيتانيوم للتسويق والاستيراد والتصدير خلدا شرآة الا ختيار الا فضل لتجارة المواد الغذاي ية خلدا إسم الشرآة شرآة الصدى للكيماويات خلدا شرآة الحلول الصحية - خلدا مو سسة يزن للكيماويات خلدا مو سسة زياد الصايغ للا جهزة الطبية شرآة سبارتن مو سسة شهم الجاردنز شرآة القرية العربية للبلاستيك شرآة فرناس للصناعات الدواي ية

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